Unless otherwise stated, the following terms are used as defined below throughout this Contract.
These Terms And Conditions are intended to define the conditions of access and use of enjoyesim Prepaid eSIM which is a brand of e-LUX Mobile Telecommunications Services S.A.
The Prepaid eSIM Service allows the Customer, holder of Prepaid eSIM, to use DATA Service according to bundle allocated to the Prepaid Account. The period of validity of the Prepaid eSIM and the rates in effect are described on the website.
Any purchase of Prepaid Cards requires prior consultation by the Customer of these Terms and Conditions permanently available on the website www.enjoyesim.com. By purchasing one or more Prepaid eSIMS, the Customer acknowledges having read these terms and accepts all of them, the act of purchasing one or more Prepaid eSIM(s) entailing their acceptance. The Customer is also fully aware that his agreement does not require the handwritten signature of this document. Consequently, the receipt of purchase and the use of the QR code constitute approval of these conditions.
It is the customer’s responsibility to ensure that the device is eSIM compatible and network-unlocked. By checking “I have an eSIM compatible and network-unlocked device” for proceeding with the purchase, the customer is held responsible for this information. As device compatibility may depend on the carrier and country of origin, the customer must check the list of eSIM compatible devices provided at the checkout/on the website. The eSIM compatibility list is not exhaustive, meaning that there might be newly announced eSIM compatible devices that have not yet been added.
enjoyesim cannot be held liable for any particular malfunction, failure, damage related to the use of the device provided by a third party.
To benefit from the Prepaid eSIM Service, the Customer must buy a Prepaid eSIM with data service plan through the web site or the enjoyesim App.
The price of the Prepaid eSIM is due immediately upon purchase.
The Charges for use are indicated on the web site: www.enjoyesim.com
The customer will immediately see the purchased eSIM under the “My eSIMs” tab on the website and/or the app. The customer will receive a confirmation email after the purchase. All the information for installing the eSIM will be sent to the customer by that mail.
The eSIM data package from enjoyesim, is offered as-is and no further modifications or customization can be made based on individual requests once purchased.
The service contract between enjoyesim and the customer starts upon completing an order at enjoyesim’s website www.enjoyesim.com or app. The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer’s responsibility. Prepaid eSIM has a limited validity period starting with its Activation. This period is specified on the web site www.enjoyesim.com.The contract will be terminated in case the customer does not have an active data package or has deleted the eSIM from the device.
In using the Services provided by enjoyesim, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged; When the Customer is in breach of its obligations under this Article 8., Enjoyesim may suspend the Customer’s use of the Service. enjoyesim will notify the Customer as soon as reasonably practicable of the suspension
The Customer acknowledges that he/she has been made aware in advance of the fact that enjoyesim applies fair use policy rules drawn up and/or updated by the competent authorities (including the European Commission by virtue of Regulation (EU) 531/2012 on roaming on public mobile communications networks within the Union, as amended) .
For the sake of clarity, throttling induces a decrease of Internet speed, that may lead to extended downloading or uploading time whereas blocking leads to a disruption of all or part of the related Service of the same duration.
enjoyesim has a no refund policy. Purchased Prepaid eSIMs are nonrefundable.
This Agreement is governed by laws of Luxembourg. Any dispute regarding the conclusion, performance or interpretation of this Agreement will be submitted to the Courts of Luxembourg.
enjoyesim is not responsible for detriments arising as a result, that the proposed service is not or not constantly available. enjoyesim provides no guarantee of constant availability of the network service. For any requests please contact us through website www.enjoyesim.com
enjoyesim has a customer complaint form on the website www.enjoyesim.com, any complaint will be dealt with and responded within reasonable time. enjoyesim commits to resolve all complaints submitted by the Customer, which are proven valid, taken into account the rights of both parties.